1. Introduction
This Privacy Policy describes how TojayBet ("tojaybet", "we", "us" or "our") collects, processes, stores and protects the personal data of individuals who visit or use the tojaybet platform at tojaybet.biz. It applies to all tojaybet members, registered users, visitors to the website and anyone who contacts tojaybet through any channel.
Tojaybet is committed to protecting your privacy and handling your personal data responsibly. We collect only what we need, use it only for legitimate purposes and keep it only for as long as necessary. This policy is written to be straightforward and honest — not to hide things in legal language that nobody reads.
By registering on tojaybet, placing bets, using our casino games, accessing our live cricket scores or interacting with the platform in any way, you acknowledge that you have read and understood this Privacy Policy. If you are not comfortable with how tojaybet handles personal data as described here, please do not use the platform.
Plain summary: Tojaybet collects personal data to operate your account, process payments, verify your identity and improve the platform. Your data is never sold to third parties for advertising. We take security seriously and give you control over your own information.
2. Personal Data We Collect
Tojaybet collects different categories of personal data depending on how you interact with us. The table below summarises the main categories.
| Category |
Examples |
When Collected |
| Identity Data |
Full name, date of birth, CNIC number, gender |
Registration & KYC verification |
| Contact Data |
Mobile number, email address, postal address |
Registration & account updates |
| Payment Data |
Easypaisa/JazzCash mobile number, bank account IBAN, card last four digits |
Deposits & withdrawal requests |
| Verification Documents |
CNIC scan/photo, proof of address, selfie for liveness check |
KYC process & large withdrawal requests |
| Betting & Gaming Data |
Bet history, stakes, winnings, casino game logs, session duration |
During use of the platform |
| Technical Data |
IP address, device type, browser, operating system, login timestamps |
Automatically during site usage |
| Communications Data |
Support chat logs, emails sent to tojaybet, feedback submitted |
When you contact tojaybet |
| Marketing Preferences |
Opt-in/opt-out status for promotional emails and SMS |
Registration & account settings |
Tojaybet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health data unless specifically required to comply with responsible gaming obligations — for example, if you disclose a gambling-related health concern when activating self-exclusion.
3. How Tojaybet Collects Your Data
Directly From You
The majority of the personal data tojaybet holds is provided directly by you — when you complete the registration form, upload KYC documents, make a deposit, submit a withdrawal request, contact our support team or update your account settings. You are in control of what you provide in these interactions.
Automatically During Platform Use
When you visit tojaybet.biz or use our platform, certain technical data is collected automatically through your browser and device. This includes your IP address, device identifier, browser type, operating system, session timestamps and pages visited. This data is collected via server logs and cookies and is used primarily for security monitoring, fraud prevention and platform performance improvement.
From Payment Processors
When you deposit or withdraw via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or Visa/Mastercard, tojaybet receives confirmation data from the payment processor to verify the transaction. Tojaybet does not store full card numbers or full mobile wallet credentials — only transaction reference numbers and confirmation status are retained.
From Identity Verification Services
Tojaybet may use third-party identity verification providers to assist with KYC checks — particularly for verifying CNIC authenticity and confirming date of birth. These services process the documents you provide and return a verification result to tojaybet. The raw document data is handled in accordance with those providers' own privacy policies, which tojaybet reviews as part of our vendor due diligence process.
4. Why Tojaybet Uses Your Personal Data
Tojaybet uses personal data only for the purposes described below. We do not use your data for purposes that would surprise you, and we do not sell your personal data to advertisers or data brokers.
- Account creation and management: To register and maintain your tojaybet account, including verifying your identity, managing your balance and processing your bets and withdrawals.
- Identity verification (KYC/AML): To comply with anti-money laundering obligations and confirm that members are who they say they are — particularly before processing significant withdrawals.
- Payment processing: To facilitate PKR deposits via Easypaisa, JazzCash and other supported methods, and to process withdrawals to your registered payment accounts.
- Platform security and fraud prevention: To detect and prevent unauthorised access, duplicate accounts, bonus abuse, money laundering and other fraudulent activity on tojaybet.
- Responsible gaming: To monitor betting patterns that may indicate problem gambling and to administer the deposit limits, self-exclusion and cooling-off tools you activate on tojaybet.
- Customer support: To respond to your queries, resolve disputes and investigate complaints efficiently by referencing your account history and prior communications.
- Platform improvement: To analyse aggregated usage data and improve tojaybet's product features, performance, betting market selection and overall user experience.
- Marketing communications: To send you promotional offers, bonus alerts and relevant product updates — but only where you have opted in. You can opt out at any time through your account settings.
- Legal and regulatory compliance: To meet our obligations under applicable laws and to cooperate with regulators, law enforcement agencies and sports integrity bodies when legally required.
5. Legal Basis for Processing
Tojaybet processes your personal data under one or more of the following legal bases depending on the purpose:
- Contract performance: Processing is necessary to provide you with the tojaybet service — account management, bet settlement and payment processing all fall under this basis.
- Legal obligation: Tojaybet is required by applicable law to verify member identities, maintain transaction records and report suspicious activity. KYC and AML processing falls under this basis.
- Legitimate interests: Security monitoring, fraud detection, platform performance analysis and responsible gaming monitoring are carried out under tojaybet's legitimate interests in operating a safe, sustainable platform — provided these do not override your privacy rights.
- Consent: Marketing communications are sent only where you have expressly opted in. You may withdraw consent at any time through your tojaybet account settings or by contacting support.
6. Who Tojaybet Shares Your Data With
Tojaybet does not sell, rent or trade your personal data to any third party. We share data only in the limited circumstances described below, and always with appropriate data protection safeguards in place.
Payment Processors
To process deposits and withdrawals, tojaybet shares the minimum necessary data with payment providers — Easypaisa, JazzCash, NayaPay, SadaPay, bank partners for IBFT and Visa/Mastercard networks. These providers are bound by their own regulatory obligations and data protection standards.
Identity Verification Providers
Where tojaybet uses a third-party KYC provider to verify your identity documents, the relevant documents and personal details are shared with that provider for the purpose of the verification check only. Tojaybet uses only reputable, certified KYC vendors for this purpose.
Technology and Infrastructure Partners
Tojaybet uses third-party cloud hosting and data infrastructure providers to operate the platform. These providers process data on our behalf and are contractually obligated to handle it securely and only as instructed by tojaybet.
Legal and Regulatory Authorities
Tojaybet may share personal data with law enforcement agencies, financial intelligence units, sports governing bodies or regulators where we are legally required to do so — for example, as part of an AML investigation, an integrity investigation into a betting pattern, or in response to a valid court order.
What tojaybet will never do: Sell your data to advertisers. Share your betting history with your employer, family or any third party not described above. Use your data for purposes you haven't been informed of. Contact you with unsolicited marketing if you've opted out.
7. How Long Tojaybet Retains Your Data
Tojaybet retains personal data only for as long as necessary for the purposes described in this policy or as required by law. The retention periods below are our standard guidelines.
- Account and identity data: Retained for the duration of your tojaybet membership plus 5 years following account closure, in accordance with AML record-keeping requirements.
- Transaction and betting records: Retained for 5 years from the date of each transaction, as required for financial and regulatory compliance.
- KYC documents: Retained for 5 years following submission or account closure, whichever is later.
- Customer support communications: Retained for 3 years from the date of the last communication on each matter.
- Marketing preferences: Retained for the duration of your tojaybet account plus 1 year following closure.
- Technical and device data (logs): Typically retained for 12 months for security analysis purposes, after which logs are aggregated and anonymised.
When personal data is no longer required, tojaybet securely deletes or anonymises it. Where anonymisation is used, the resulting data cannot be used to re-identify you and may be retained for analytical purposes indefinitely.
8. How Tojaybet Protects Your Data
Tojaybet takes data security seriously. We implement the following technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or disclosure.
- 256-bit SSL/TLS encryption: All data transmitted between your device and tojaybet's servers is encrypted using industry-standard SSL/TLS. Look for the padlock icon in your browser when using tojaybet — it means your connection is secure.
- Encrypted data storage: Personal and payment data stored in tojaybet's systems is encrypted at rest using AES-256 encryption. Raw CNIC details and full payment account numbers are never stored in plain text.
- Access controls: Access to personal data within tojaybet is restricted to staff members who need it to perform their job function. All access is logged and regularly audited.
- Two-factor authentication (2FA): Tojaybet strongly recommends enabling 2FA on your account. This adds an additional layer of security to prevent unauthorised logins even if your password is compromised.
- Fraud and intrusion monitoring: Tojaybet's security team monitors account activity and platform infrastructure continuously for signs of fraud, unusual access patterns or attempted security breaches.
- Penetration testing: Tojaybet conducts regular third-party security audits and penetration tests to identify and address vulnerabilities before they can be exploited.
What You Can Do to Help
Data security is a shared responsibility. Tojaybet asks you to use a strong, unique password for your tojaybet account, enable two-factor authentication, never share your login credentials and contact our support team immediately if you suspect your account has been accessed by someone else.
9. Cookies and Tracking Technologies
Tojaybet uses cookies and similar technologies on tojaybet.biz to provide a functional, secure and personalised experience. A cookie is a small text file stored on your device when you visit a website.
Types of Cookies Tojaybet Uses
- Essential cookies: Required for the platform to function — these include session authentication cookies that keep you logged in to your tojaybet account and security tokens. You cannot opt out of essential cookies without opting out of using the platform entirely.
- Functional cookies: Remember your preferences — such as your preferred language, betting market favourites and notification settings — to provide a more personalised experience on tojaybet.
- Analytics cookies: Used to understand how members use tojaybet — which pages are most visited, where users drop off and how long sessions last. This data is aggregated and anonymised. Tojaybet uses this information purely to improve the platform.
- Security cookies: Help tojaybet detect fraudulent behaviour, bot activity and account takeover attempts by identifying unusual patterns across sessions.
Tojaybet does not use third-party advertising cookies. You will not see tojaybet's ads following you around other websites based on your betting activity. Your betting behaviour on tojaybet stays on tojaybet.
You can manage cookies through your browser settings. Note that disabling essential cookies may prevent you from logging in or using core tojaybet features. For full cookie control, you can clear your browser's stored cookies at any time.
10. Your Privacy Rights
As a tojaybet member, you have specific rights over your personal data. These rights are described below along with how to exercise them.
Right of Access
You have the right to request a copy of all personal data tojaybet holds about you. We will provide this within 30 days of your request in a readable format, at no charge.
Right to Rectification
If any personal data tojaybet holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most information directly from your tojaybet account settings.
Right to Erasure
You may request deletion of your personal data. Where tojaybet has a legal obligation to retain data — such as AML record-keeping — erasure will apply to data beyond that mandatory retention period.
Right to Restrict Processing
You may request that tojaybet limit how your data is used — for example, while a dispute about accuracy is being resolved — without requiring full erasure.
Right to Data Portability
You may request a copy of personal data you have provided to tojaybet in a structured, machine-readable format (such as CSV) so that you can transfer it to another service provider.
Right to Object to Marketing
You may object to receiving marketing communications from tojaybet at any time. You can do this by updating your notification preferences in your account settings or by emailing support@tojaybet.biz.
How to exercise your rights: Send your request to support@tojaybet.biz with the subject line "Privacy Rights Request" and your registered mobile number. Tojaybet will acknowledge your request within 5 business days and fulfil it within 30 days.
11. Children and Minors
Tojaybet is strictly for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. If tojaybet discovers that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account.
If you believe that a minor has created a tojaybet account, please contact us immediately at support@tojaybet.biz so that we can investigate and take appropriate action. Parents and guardians are encouraged to make use of parental control tools on shared devices to prevent minors from accessing gambling platforms.
12. International Data Transfers
Tojaybet's primary data infrastructure is designed to serve Pakistani members. Where personal data is processed or stored using cloud or technology infrastructure located outside Pakistan, tojaybet ensures that appropriate safeguards are in place — including contractual data protection obligations on all relevant third-party providers.
Tojaybet does not transfer personal data to countries or organisations that do not offer adequate data protection standards equivalent to those applied by tojaybet under this policy. Where any such transfer is necessary for the provision of the service, it will be carried out in accordance with applicable data protection law and with appropriate safeguards in place.
13. Changes to This Privacy Policy
Tojaybet may update this Privacy Policy from time to time to reflect changes in how we handle data, changes in legal requirements or improvements to our practices. When material changes are made, we will notify registered members via email or through a notice displayed when you next log in to tojaybet.
The "Last updated" date at the top of this page shows when the policy was most recently revised. We encourage you to review this page periodically so you are always aware of how tojaybet handles your personal information. Continued use of tojaybet after an update to this policy constitutes your acceptance of the revised terms.
